My mta bus11/18/2023 ![]() ![]() The MTA has nearly 400 bus operator vacancies, Berman said - about a 3% job-vacancy rate among the 11,700 workers at the wheel. “This is in spite of the modest uptick in absences due to the pandemic and a hiring freeze that was recently lifted.” “Our primary customer metrics show improved or comparable bus-service performance compared to pre-COVID levels,” said the spokesperson, Andrei Berman. ![]() Members and sponsors make THE CITY possible. The MTA has resumed hiring bus operators and dispatchers after a freeze on new hires that predated the pandemic, an agency spokesperson said. The figure can be affected by bus-operator availability, along with factors like weather and unforeseen incidents during a planned run. In April 2020, when thousands of transit workers were sidelined by positive COVID-19 tests or exposure to the virus, service delivery plunged to 90.7%. MTA data shows the agency’s rate of “service delivery” - a metric for the percentage of scheduled bus trips that are successfully completed - dipped to 95.1% in April, down from 97.7% during the same month two years earlier. ![]() “That’s not a way to get people to come back.” “We’re trying to come out of this pandemic stronger and better and instead we’re coming out stumbling and bumbling,” said JP Patafio, a vice president with Transport Workers Union Local 100. As the MTA urges riders to return to mass transit, a shortage of bus operators has led to an increase in canceled trips on local and express routes.Ī citywide shortfall of about 400 drivers for a bus network that now carries about 1.1 million riders daily - about half its pre-pandemic total - mirrors the dwindling of the workforce in the subway, as THE CITY reported last month. ![]()
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